The hospitality industry finds itself in a different work environment than ever before.  The challenges left from the pandemic have impacted all levels of the hospitality workforce. Hotels and other attractions are finding it very difficult to attract and retain good workers.  IF the employees can be found, turnover is still very high. Because properties are so short-handed, new employees are often getting only a single day of training before being sent on the floor.  General managers are cleaning rooms while brand new employees try to handle incoming guests. Originally developed with mentorship and guidance from Tami Riest and AMLA, the Flawless Delivery Hospitality Certification program provides a foundation for customer service that increases employees' sense of self-worth and their value to the company. 

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